Accessibility at My Mind Is Ok
Accessible by design
My Mind Is Ok is designed and maintained to support accessible, independent use. We apply accessibility across our public pages, member areas, tools, activities and customer-support pathways so that more people can use the service confidently.
Our accessibility standard
My Mind Is Ok is built and maintained in accordance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Accessibility is part of our design, development, content and release process—not an optional extra.
How the website supports accessible use
- Keyboard navigation with visible focus and a skip-to-content link.
- Browser zoom and adjustable text size without intentionally hiding essential content.
- Reduced-motion support through device preferences and a dedicated website control.
- Optional higher contrast, underlined links and increased text spacing.
- Structured headings, labels, landmarks and alternative text for meaningful images.
- Plain language and manageable reading load wherever practical.
- Accessibility review as part of product, content and design releases.
Accessibility options
The Accessibility button lets you enlarge text, increase spacing, use a higher-contrast presentation, underline links and reduce motion. Your choices are stored only in your browser and can be reset at any time.
Third-party services and alternative access
Payment, account and embedded services supplied by third parties may behave differently across browsers, devices and assistive technologies. If any part of the service is difficult to use, contact us and we will provide practical assistance or an alternative way to access the information or service.
Feedback and assistance
Accessibility feedback helps us maintain and improve the service. Tell us the page or feature involved, what you were trying to do, and the browser, device or assistive technology you were using. Please do not include medical histories, crisis messages or other highly sensitive personal information.
Email: support@mymindisok.com
Contact form: Choose the accessibility enquiry topic
We aim to acknowledge accessibility enquiries within 5 business days.
How we maintain accessibility
We maintain accessibility through keyboard-only checks, browser zoom and text-spacing review, contrast and focus checks, reduced-motion testing, semantic-markup review, targeted automated testing and customer feedback. Accessibility findings are treated as product issues and prioritised for correction.