Frequently asked questions
Information you should have before subscribing.
Review how the service works, what membership includes, how billing and cancellation are managed, where information is stored and what the service does not provide.
What can I use without paying?
The quick next-step check-in, timed breathing and urgent-support information are available without an account. Paid membership provides the private dashboard and the tools and guided content included in the selected plan.
Is My Mind Is Ok a clinical or counselling service?
No. My Mind Is Ok provides general education, peer-informed self-management resources and practical wellbeing tools. It does not provide therapy, counselling, diagnosis, clinical monitoring, medical advice or emergency intervention, and it does not replace a general practitioner or qualified mental health professional.
How are membership payments processed?
Memberships use secure encrypted checkout and are available on a monthly or annual billing cycle. Unless cancelled, the membership renews automatically at the interval selected during checkout. Available payment options are shown before confirmation.
How do I cancel a membership?
Open the secure membership portal from the member dashboard to manage or cancel. Dashboard access continues through the paid access period. Cancellation does not affect separate shop orders.
Where are check-in and journal entries stored?
The browser-based check-in and member journal tools keep entries on the device used. They are not added to an employer report. Entries can be removed using the relevant clear control or by clearing the browser's site data. Removing browser data, changing devices or using a private-browsing session may make those entries unavailable.
Can a sponsoring organisation see individual entries?
No. Individual check-in responses, journal entries and tool selections are not supplied to an employer or sponsoring organisation. Any future organisational reporting must be described before activation and limited to appropriately anonymised, aggregated information.
Are memberships and shop purchases connected?
They are separate services. Digital memberships provide member-dashboard access, while physical products use the separate shop cart, payment and fulfilment process. Purchasing a physical product does not create or extend a membership.
What should I do if I need urgent help?
If there is immediate danger or you cannot remain safe, call 000. Lifeline is available on 13 11 14. The website, contact form and member tools are not monitored as crisis services and should not be used to request emergency assistance.