Refund & Cancellation Policy

Memberships

14-day money-back guarantee. If the membership is not right for you, email support@mymindisok.com within 14 calendar days of your first membership payment and request a refund. We will return that first payment to its original payment method. The guarantee applies once per customer and does not apply to a renewal, a reactivated account, fraud or material misuse.

Cancel anytime after that from your account or by emailing us. Cancelling stops future billing; you keep access until the end of the period you've already paid for. Outside the 14-day window, we don't provide partial-period refunds.

Shop orders (physical products)

This section applies only when a physical item is actively listed for sale in our shop. Any item-specific return condition displayed before purchase also applies, but cannot remove a right that cannot lawfully be excluded.

·Faulty, damaged, or incorrect items — contact us promptly with your order number and, where practical, a photo. Depending on the issue and your rights, the remedy may be repair, replacement or refund.

·Change of mind — any voluntary change-of-mind return offered for an item will be stated on its product page. This does not affect rights that cannot lawfully be excluded.

Nothing in this policy limits any guarantee you have under the Australian Consumer Law.

How to request a refund

Email support@mymindisok.com with your order number or account email and enough information for us to assess the request. Do not send full card or bank-account details by email.

Processing time

We submit an approved refund to the original payment method promptly. The bank or payment provider controls when the funds appear in your account and may take additional business days.