Legal
Shipping Policy
Last updated 30 July 2026
How orders are fulfilled
This policy applies only to physical products that are actively listed in the My Mind Is Ok shop. The product page and checkout identify the available destinations, shipping charge and any item-specific fulfilment information before you pay. Digital memberships are not shipped.
Processing & delivery estimates
The estimate shown at checkout or in your order confirmation is the estimate that applies to that order. It begins after payment is accepted and may include a separate processing period. Unless the checkout expressly says otherwise, an estimate is not a guaranteed delivery date.
Address changes
Check the delivery address before placing the order. Contact us immediately if it is wrong. We will try to correct it, but cannot promise a change after fulfilment has started.
Tracking
If tracking is available for the selected shipping service, it will be sent to the email address on the order after dispatch.
Customs & delays
Where international delivery is offered, the recipient may be responsible for import taxes, duties or customs charges unless checkout expressly states they are included. Peak periods, customs processing, weather, address problems and carrier disruptions may extend delivery beyond the estimate.
Lost or damaged in transit
Contact support@mymindisok.com with your order number and we'll arrange a replacement or refund under our Refund Policy.