A legal structure designed to be understood
MMIO is an independently operated Australian wellbeing education platform. These documents explain the agreement with members, the information practices around the service, the limits of the service, and the governance controls used to reduce avoidable harm and confusion.
This suite does not remove rights that Australian law gives you. Nothing in these policies excludes, restricts or modifies a consumer guarantee, privacy right, health-information right or other remedy that cannot lawfully be excluded.
Start with the document that matches your question
Terms of Use and Membership Terms
The main contract: eligibility, account use, paid access, service availability, fair suspension and liability boundaries.
Privacy Policy and Collection Notice
What reaches MMIO, what stays in your browser, service providers, access, correction, deletion and complaints.
Subscriptions, Cancellations and Refunds
Recurring billing, renewal dates, cancellation timing, billing errors, guarantees and Australian Consumer Law.
Scope of Service and Wellbeing Disclaimer
The difference between self-guided wellbeing support and clinical, nursing, diagnostic or emergency services.
Safety, Crisis and Emergency Policy
Where to go when immediate, urgent or human support is needed, and why MMIO cannot monitor entries.
Complaints and Dispute Resolution
A documented, fair route for raising product, billing, privacy, accessibility or safety concerns.
Accessibility Statement
The design target, known limitations, alternative access and a route to report barriers.
Cookies, Local Storage and Analytics
Essential login and security technologies, browser-local private work, and conditions for non-essential tracking.
Data Retention and Deletion
Why records have different retention periods and how minimisation, deletion and legal holds work.
Content, Evidence and Product Governance
How claims, source registers, safety review, accessibility, versioning and corrections are controlled.
Service Boundaries and Organisational Accountability
How MMIO defines its independent operation, service limits, public claims and organisational accountability.
Acceptable Use
Proportionate rules for personal accounts, security, intellectual property and responsible use.
What is public and what is internal
These public documents explain the terms and safeguards a customer needs to understand. MMIO also maintains internal procedures for incident triage, eligible-data-breach assessment, complaints, evidence review, security events, legal holds, record retention and release approval. Internal procedures are not published in full because they contain operational security and response details, but their commitments are summarised here.
How to contact the operator
Business contact: info@mymindisok.com
Privacy contact: support@mymindisok.com
Complaints: support@mymindisok.com
Policy version 2026.09.1, effective 6 September 2026.