1. Clear recurring billing
MMIO memberships may be offered monthly or annually. The price, currency, billing interval, included access and automatic-renewal arrangement are displayed before payment. A recurring membership continues and the nominated payment method is charged at each renewal until the membership is cancelled, ends after a failed payment process, or is otherwise lawfully terminated.
Annual payment does not necessarily make all time-paced learning content available on day one. Where a product is described as paced, content is released according to the disclosed programme timetable.
2. Renewal notices and records
Your checkout confirmation and invoice identify the purchased plan and billing cadence. The member Plan workspace or Stripe customer portal provides current subscription information where available. Keep copies of invoices and cancellation confirmations.
We aim to give reasonable notice before a material price increase applies to a future renewal. A price change will not be applied retrospectively to a completed billing period.
3. How to cancel
You can cancel through the secure billing controls made available in the member account or by contacting info@mymindisok.com from the account email. Reasonable identity verification may be required.
Unless a checkout offer states otherwise, cancellation stops the next automatic renewal and access continues until the end of the already-paid billing period. Cancelling does not normally reverse a period that has already begun merely because part of it was unused.
If the self-service cancellation control is unavailable, contact us. We will not require a phone call, unnecessary personal information or an unreasonably difficult process where the membership was purchased online.
4. Refunds
A change of mind or failure to use the service does not automatically create a refund. However, MMIO will provide a refund, replacement, resupply or other remedy where required by the Australian Consumer Law or another applicable law.
You may be entitled to a remedy if, for example, the service is not provided with due care and skill, is materially different from what was promised, is not reasonably fit for a disclosed purpose in circumstances where reliance was reasonable, or suffers a major failure. The correct remedy depends on the facts and the law.
Any written MMIO money-back guarantee is additional to consumer rights. Its conditions will be shown at purchase and will not be used to remove a statutory remedy.
5. Duplicate, incorrect or unauthorised charges
Contact info@mymindisok.com promptly if you believe a charge is duplicated, incorrect or unauthorised. Include the invoice identifier and date, but never send a full card number or security code. We will check MMIO and Stripe records and correct substantiated billing errors.
A card dispute or chargeback does not prevent either party from providing evidence or resolving the underlying issue. We will not retaliate against a customer merely for making a genuine inquiry or exercising a lawful dispute right.
6. Failed payments
Stripe or MMIO may retry a failed recurring payment in accordance with the disclosed billing configuration. Paid access may be temporarily restricted while payment remains unresolved. You can update a payment method or cancel where the available controls permit.
7. Suspension for misuse
Where a membership is suspended or cancelled for repeated, deliberate and material misuse, including substantiated account sharing, a discretionary partial-period refund is not automatic. MMIO will consider the seriousness, evidence, response and any unused prepayment. This does not remove rights that cannot be excluded or a remedy for MMIO’s own failure.
8. How to request a review
Email support@mymindisok.com with the account email, invoice or subscription identifier, date, amount, issue and outcome sought. Do not send complete card details or unnecessary health information. We aim to acknowledge promptly and give a reasoned response.
9. Operator and version
Seller: My Mind Is Ok trading as My Mind Is Ok (ABN 35903228833)
Contact: info@mymindisok.com
Policy version 2026.09.1, effective 6 September 2026.