Adult-only service
MMIO consumer memberships and private workspaces are currently intended for adults aged 18 and over. A person confirms that they meet this requirement when purchasing.
Why this boundary exists
Children and young people require different consent, safeguarding, developmental, family, privacy, clinical-escalation and content-governance arrangements. MMIO has not represented the current product as a child mental-health service.
Parents, guardians and professionals
An adult must not create an ordinary consumer account for a child, enter a child’s health information into the adult’s private workspace, or rely on MMIO as a substitute for age-appropriate professional support. A parent, guardian or professional may read publicly available general information for their own understanding, but that does not create a service for the child.
Accidental collection
If MMIO learns that a child has created an account or that identifiable child health information has been sent without an appropriate basis, MMIO will restrict access where necessary, assess safeguarding and legal obligations, preserve only what is required, and delete or de-identify information where lawful and appropriate.
Contact support@mymindisok.com without sending additional sensitive details. Where a child is in immediate danger, use emergency or child-protection pathways rather than waiting for MMIO.
Future child or family products
MMIO will not extend the present product to children merely by changing an age sentence. A future service would require a separate model of care, age assurance, parental/young-person consent framework, safeguarding lead, privacy impact assessment, content review, complaints process, insurance and jurisdiction-specific legal advice.
Version
Policy version 2026.09.1, effective 6 September 2026.